Service Level Commitments are the commitments made by an IT organization to the Business or IT Customer. SLC's match SLE's on a one-to-one basis. This is simply The IT organization agreeing to support each of the Customer's expectations.
“Mark worked for me at Sun Microsystems for six years. His professionalism, his in-depth knowledge of many subjects, his leadership in Professional Services methodology development, and his flexibility to wear whatever hat was necessary for either Sun or our Customers made Mark the consumate face of Sun we were proud to have on our Team.”
Sun Microsystems Co-Founder, Chairman & CEO
Wayin Co-Founder & CEO
"Mark and TMTG, are the consultant’s consultants. They are excellent communicators who bring intellectual horsepower to any project. They hold an extensive and valuable inventory of business and technical management knowledge, particularly in mission critical systems. On the human side of any project, what’s great about working with them is that they have a unique skill for enhancing project team bonding. In other words, they keep it amusing."
The Mark Tallman Group, LLC disaster recovery DR business continuity BC resilience risk management assessment project management pmo
Gaps-to Go are the gaps in an IT organization or Customer required to deliver on an SLO. The Gaps-to-Go allow a project to deliver a Customer solution more quickly and cost-effectively by only working on gaps in delivering SLO's.
Does your organization sell products or services in Europe? Are you ready for GDPR when it takes effect in May? Are you prepared to pay fines of $20 million Euros or 4% of your global revenue? If you are not ready, The Mark Tallman Group can help.